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Mobile Messaging Gone Wild

1352772856_6ecf5a5f95Findings from Stamats’ SPRING TeensTALK® study are being double-checked and proofed as you read this, and I’m excited to share them with you on my next blog post. Until then, here’s a brief collection of unnerving teen-focused research you can use to impress friends, colleagues and family members…

Our friends at The Nielsen Company reported that during the first quarter of this year, teenagers sent and received an average of nearly 3,000 SMS messages each month. That’s about 100 text messages each day, just more than six text messages every waking hour… about one every 10 minutes.untitled

Last week, the good folks at the Pew Research Center’s Internet & American Life Project reported on some research they completed in September. Their most recent teen-focused study revealed 26% of American teens with drivers licenses admit to having texted friends while they were steering 3,000 pounds of car down the road. Nearly half (48%) of all teens ages 12–17 say they’ve been a passenger in a car while a driver has texted behind the wheel.

If you spend any time at all with teens, you’re probably (justifiably) suspicious of these data. The numbers seem pretty modest to me. Teens all but live in SMS-ville, apparently making the concept of “defensive driving” more important than ever.

Teens’ younger siblings aren’t far behind in terms of their technical savvy. The 16 million kids (ages 2–11) online today represent nearly 10% of the active online universe, according to Nielsen. Five years ago, this age group spent seven hours online per month. In 2009, that number is 11 hours a month. Time spent online among kids has soared by 63% over the past five years, while overall time spent across all age groups is up just 36%, according to Nielsen.

The takeaway here is less an epiphany than a concrete reminder: one of our primary target audiences has redefined what it means to communicate by simply adding important new channels to the mix. And not only are the channels new and still a little foreign to some of us, the rules of engagement within those channels seem to be in constant motion.

Stamats’ advice:  If you’re older than 21, keep your eyes on this kind of research so you can keep your finger on the pulse of a communication playing field that shifts more quickly than we’ve witnessed in human history.

What’s your school’s position on incorporating SMS/text messaging into your communication protocol for prospective undergrads? Necessity, distraction, or somewhere in between? If you’ve chosen to integrate SMS into your communication funnel, what have you decided are appropriate uses and goals?

Photo by C y r i  l l i c u s

  • I find it interesting that students are starting to not use their cell phones for voice calling...

    If I need to get a hold of a student on campus and I happen have their cell phone number, I have to text them...they answer right away. If I call and leave a message on their cell, they never get the message, because they don't bother to listen to their voice mail.
  • Zach, your reply regaring texting as being "their space" is warranted, but remember when we in higher education didn't want to enter the Facebook world because it was "their space" and a way that they communicated with their friends.

    Things changed quickly and now, we in higher education must embrace the social media sites as a way to communicate with this generation and I think that texting is the next way we will be communicating with this generation and others!
  • I think the cautionary tone regarding text-messages is appropriate. There are real dos and don'ts in this practice. Therefore opt-in techonlogies via Twitter and e-mail, which may see a resurgence from networked phones, is the way to go.
  • Vahid Lotfi
    I think some of the reasons for the exponential growth in texting by the younger folks include:

    1. Texting is much cheaper than making a call with the cell phone. For instance, our daughter pays $10 per month for unlimited texting. For calling she gets a limited number of minutes per month and would have to pay 45 cents a minute over that.

    2. Texting is more convenient than email, especially for brief messages. I do agree that as the new generations of cell phones with e-mail capability permeate the market, e-mail usage may replace some of the text messaging. But, texting a brief message is still more convenient.

    On our campus, we do use texting but only for emergency notification (as one of three ways of mass notification). I would personally refrain from using texting to recruit but would certainly consider use it to notify admission decision. Our younger daughter was accepted to a medical school this year and someone from the admission's office called her on the cell phone the day before Thanksgiving. Needless to ay, she had the best Thanksgiving day of her life!
  • Zach
    I think Rob S. makes a great point in his comment. Teens are texting because that's what their phone can do. With more and more phones integrating email smoothly, that may be where our focus should remain.

    In my experience, prospects see texts from an institution as intrusive. Texting is how they communicate with their friends. The fact that they text as much as these numbers suggest may actually be more evidence to that point. They're getting so many texts already-- are ours going to be even more unwanted and bothersome?

    As for SMS 'alerts', we've utilized Twitter rather than texting, though we recognize that its numbers with teens aren't huge. But the 'opt-in' nature makes it so much less intrusive, and they can choose to receive updates on their phones if they want.

    Any good examples or suggestions of how institutions can integrate texting into an overall communications plan without becoming an annoyance? Or am I way off base and do prospects WANT us to text?
  • John...such a way with words! But I'm decidedly more interested in what your kid thought.
  • My kid got a text message recently from Loyola/Chicago saying he was accepted. I thought that was cool as shit.
  • We dabbled in mass SMS sends about four years ago, and use it some one-on-one with kids to remind them to complete process items when they don't answer phone calls or e-mails. In some cases it triggers a text back from the student that s/he is no longer interested, which is valuable info.

    SMS is an intriguing channel, and kids are definitely there. The challenge is coming up with useful, relevant messages to send them via SMS.

    Allowing them to sign up for SMS sports alerts, fine arts alerts, etc., seems somewhat useful since they can segment themselves out to messages relevant to their interests.

    I look at these numbers and don't think SMS as much as I think about the future of e-mail marketing: 1. Kids carry mobile phones 2. Mobile phones/plans increasingly have Web and e-mail capabilities 3. E-mail is far from dead, but for some it is going mobile. Plan accordingly.
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